Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Meyerton | COUNTRY | South Africa |
| TIME / DATE | 11:32 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Rachel Faria | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Changing stop order |
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| I have been with Standard Bank for 40 years, and recently tried to change the stop order for the homeloan from my account to my ex-husband's. He and I went to the Meyerton branch together, where we spent four hours waiting to see a consultant, who told us what we needed to do. We filled out and signed a form, I wrote and signed a letter, which I then had to fax to the homeloan department, not once, but twice. (Why are we still faxing things? It's 2012! E-mail!) I first sent it in the middle of January, and then at the end of the month, but nothing has changed. Money is still coming off my account, and now I apparently need one letter with both signatures on. Nobody told this to me before, and both of our signatures are available to the bank. This service is shocking, and a waste of my time. Considering Standard's loyalty to me, I will be changing to FNB as soon as possible. | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 16:11:22 | Mon 6 Feb 12 |
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Hello Rachel Faria, We appreciate you bringing this matter to our attention. Kindly accept our sincere apology for the service breakdown you experienced with our Home loans department. As per our telephone conversation, this matter has been addressed with you and clarity provided regarding our position on this matter. Kind regards Zuziwe Mdingi |Home loans Service Recovery Unit |Tel: 0860 101 101 |email : CustomerRelations@standardbank.co.za |
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| CUSTOMER'S FEEDBACK | Rachel Faria | Time and Date | 10:00:33 | Fri 10 Feb 12 |
| Indifferent: I was called by the consultant above, promised an e-mail to elucidate the facts (said e-mail never arrived), and then my initial request, to change the stop order, was mysteriously carried out. Thanks, that's all I wanted, without having to hassle. | |||
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