Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | all | COUNTRY | South Africa |
| TIME / DATE | 13:34 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | SS1 | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Cellphone notification of payments a mockery! |
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| I am a prestige client with standard bank but very dissatisfied with the bank procedure and systems as a whole. When money leaves my account, via debit order or otherwise, i receive a text message that "X" amount has been paid to a particular suppllier and that my balance is "Y." I found out today that the balance sent to you on your cellphone is not the actual balance on your statement! I have also been told by the call centre that they have received numerous quieries about this. this is nonsense. what's the point of receiving a sms with the balance in your account if it is wrong(off by thousands of rands!). Furthermore, this morning I noticed that two payments on my account were debited twice(an extra R1600 or so was paid!). I was not informed about this by the bank. i called the bank to query and they said that it was an error by the people i paid. They requested payment twice but later reversed it. That is fine but why was it paid over by the bank again wityhout asking m? teh bank now tells me that the money will only be put back into my account tomorrow. I pay extra for prestige banking but i must deal with a call centre time and time again?thats not how the product is markete | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 09:32:01 | Fri 10 Feb 12 |
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Hello SS1, Thank you for your posting. We sincerely apologise for the lack of service and any inconvenience caused. Thank you for allowing us the opportunity to address your concerns. Please feel free to contact me should you have any concerns. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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(( • )) Supplier's response | ||
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