Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Card Division | COUNTRY | South Africa |
| TIME / DATE | 12:59 Thu 9 Feb | PERSON RESPONSIBLE | Card Division and eve... |
| CUSTOMER | Shellerjc | View all reports by user |
 3
7
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | CAN WE GET THIS SORTED ONCE AND FOR ALL? |
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Collected my new UPGRADED card this morning & asked if ALL my acc'nts will be linked for Internet Banking, was told All i needed to do was RESET. had some trouble so I called IB SUPPORT, was told NO have to re-register, AGAIN I asked if all my acounts will be linked, was told YES. NOTHING WAS LINKED, called Head office was told to click on SECURE Message and send a request so that I need NOT go into the bank again - NOTHING Happened as I was unable to CHOOSE an account. Please can I get all my accounts linked to my credit card as in TODAY I am close to a break down thanks to Standard bank & have been told that should this happen, I am more than welcome to take the matter further and sue for Stress & Trauma Councling as this is what is happenng and I STILL need to pay for things for my wedding. |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 16:19:58 | Thu 9 Feb 12 |
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Hello Shellerjc, Thank you for your posting. We sincerely apologise for the lack of service and any inconvenience caused. I am currently looking into the matter and will provide you with feedback within 2/3 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 12:43:22 | Thu 23 Feb 12 |
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Hello Shellerjc, Thank you for your feedback. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | Shellerjc | Time and Date | 08:12:56 | Thu 23 Feb 12 |
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Indifferent:
Still not 100% happy as My Beneficiaries were not carried over from the E-Plan to the Elite account. Its coming up to month end and I need ro pay a few people.... Maybe and HOPEFULLy you can get this sorted out by tomorrow the 24th - I have sent a secure message to my bank - Lets see what happens... Other than that, at least I will say the staff are always willing to help. |
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