Standard Bank Complaint

Previous report | Next report

SUPPLIER	Standard Bank	INDUSTRY	Banking
BRANCH / AREA	Sandton City	COUNTRY	South Africa
TIME / DATE	13:49 Thu 9 Feb	PERSON RESPONSIBLE	Tshifiwa
CUSTOMER	gghlo	View all reports by user	2 3
PROBLEM	Making Customers Feel ...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 9 Feb
HEADLINE	Bad Customer Service
I used to like standard, not any more. I do not expect a reply from you but I want to make you aware that when I walk into the bank, I don't have to feel like a criminal. I have a pure save account which had reached its monthly withdrawal limit so I went to the branch to withdraw some cash I had in the account. Ms Tshifiwa did her job and checked to see if I was who I was and then proceeded to make comments about how she called the cops on me because my signature doesn't look the same any more? To a normal person that's a threat, * was that all about? She even made me sign twice (so I can try and sign like 4 years ago when i opened an account?) And to ask me what happened to my ID is also irrelevant, ID's get lost and replaced, she should just deal with the fact that i have a new ID and its not the same as the one in the system. The ID I have is proof enough that it is me at the bank accessing what's in my account. She should know what a real ID looks like. Your service ***, I don't think Ill ever be free to walk into such a branch ever. I'll come back maybe if you can improve. Add a new Standard Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	Standard Bank	Time and Date	09:48:40 \| Fri 10 Feb 12
Hello gghlo, Thank you for your posting. We sincerely apologise for the lack of service experienced and assure that we are addressing this matter. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101
UPDATED RESPONSE	Standard Bank	Time and Date	12:28:55 \| Mon 5 Mar 12
Hello gghlo, Thank you for your feedback and allowing us the opportunity to address your concerns. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101
CUSTOMER'S FEEDBACK	gghlo	Time and Date	11:48:19 \| Mon 5 Mar 12
Indifferent: as usual, they don't give feedback on internal hearings. Anyway....thanks for calling back to assure me it will be dealt with