Standard Bank Complaint
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 12:41 Thu 9 Feb | PERSON RESPONSIBLE | Internet Banking Mana... |
| CUSTOMER | Izak F | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | All for unsecure internet banking |
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On installing a new Windows system, I wanted to get the standard offered Anti virus software from my Standard Bank account. This has been offered by Standard Bank almost from the start of Internet Banking. I couldn't find the link and phoned the call centre. I was told The service has been discontinued. On trying to open a complaint about it, the operator informed me that this was a decided by the Bank and nothing would change about it. Now, my complaint: Standard Bank carries on and on about safer banking. This formed part of the Internet Banking fee charged and now they just discontinued a value added product. I saw no change (reduction) in my banking fees! It's like a bakering saying: Sorry for you, we don't use yeast in our breads anymore - injoy your flap jack! Very unhappy especially about the fact that I as a customer are not allowed to complain about it. |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 15:48:53 | Thu 9 Feb 12 |
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Hello Izak F, Thank you for your posting. We appreciated the opportunity to discuss your concerns and assure you that we have our clients best interests at hand. Your comments have been sent to our product owners for future enhancements on our site. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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