Standard Bank Conversion

SUPPLIER	Standard Bank	INDUSTRY	Banking
BRANCH / AREA	***** Division	COUNTRY	South Africa
TIME / DATE	13:50 Sat 21 Jan	PERSON RESPONSIBLE	***** Division
CUSTOMER	terrim	View all reports by user	2 7
PROBLEM	Feedback / Response	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Sat 21 Jan
HEADLINE	Your Email Bounces
Dear Standard Bank, I was trying, last weekend, to report a faulty ATM on the West Rand. Finding no contact mail address, I reported it through your phishing address. This weekend, that email bounced right back to me, unable to be sent. This is somehwhat ironic, don't you think - or do you let all your phishing reports disappear into oblivion? Add a new Standard Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	Standard Bank	Time and Date	11:35:18 \| Mon 23 Jan 12
Hello terrim, Thank you for your posting. We sincerely apologise for the lack of service. I have tried to contact you to no availability. I will keep trying. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101
UPDATED RESPONSE	Standard Bank	Time and Date	11:39:22 \| Wed 25 Jan 12
Hello terrim, Thank you for your feedback. We appreciate the opportunity to address your concerns. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101
CUSTOMER'S FEEDBACK	terrim	Time and Date	05:01:31 \| Wed 25 Jan 12
Quite Impressed: Someone actually contacted me. Fairly impressive.

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