Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 11:15 Tue 24 Jan | PERSON RESPONSIBLE | Vechile and Assest Fi... |
| CUSTOMER | Imo1000 | View all reports by user |
 1
 0
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Wrong contract date - amount was deducted 11 times |
||
| I purchased a vehicle on 09/01/2012. My first payment was due on the 20/01/2011. On Saturday, 21/01/2012, i received a call from Standard Bank mentioning that my account overdraft has reached its limit. Standard VAF, made a mistake by making the contract date for 2011 instead of 2012. I don't normally keep much money in my current account as i have a savings account. They deducted the VAF amount 11 times, they then deducted a R240 as honoring fee. I logged a call with the bank on 21/01/2011. The issue has not been resolved yet. Yesterday i got a sms stating that i need to call the bank credit department. They told me my credit scoring will be negatively affected and that the scoring is system driven. The mistake, however small, is having a serious impact on me. I have to chase the bank up, instead of them calling me keeping me in the loop. I now have to make sure that my credit scoring, bank fees, overdraft payment and account balance is restored. I am at the point of changing banks due to this. Its shocking that a car can be bought in 2012 and the system allows them to loaded as 2011. Are there no controls and checks in place? I am the one suffering for their negligence. | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 13:23:13 | Tue 24 Jan 12 |
|
Hello Imo1000, We acknowledge your complaint and will attend to this as soon as possible. We do apologise for the inconvenience caused Kind Regards Muniera Khan 0860 101 101 Service Recovery Unit CustomerRelations@standardbank.co.za |
|||
| CUSTOMER'S FEEDBACK | Imo1000 | Time and Date | 12:43:56 | Fri 27 Jan 12 |
|
Quite Impressed:
After finally looking at my it took 2 iterations to fix the request. At least the issues is finally resolved. |
|||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
Facebook Application
