Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Cape town | COUNTRY | South Africa |
| TIME / DATE | 10:43 Thu 19 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | CyrilB | View all reports by user |
 3
 3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Unable to close my account telephonically????? |
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| After more than four years of fighting with Standard Bank - paying probably triple what I owed them, they tell me I have to go into the branch to close my account. ARE YOU GUYS FOR REAL????? | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 15:35:31 | Thu 19 Jan 12 |
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Hello CyrilB, Thank you for your posting. We sincerely apologise for any inconvenience caused. I have tried to contact you to no availability. I will keep trying. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 07:46:40 | Fri 3 Feb 12 |
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Hello CyrilB, Thank you for your feedback. It was only a pleasure to be able to assist and resolve your complaint. Have a great weekend. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | CyrilB | Time and Date | 15:28:00 | Thu 2 Feb 12 |
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Over the Moon:
Never ever have I had such great service from Standard Bank as I have received over the past few weeks! Customer service consultant - Pragasen Pillay is definately 1 of the very few employees who still deliver customer service of a high standard at Standard Bank. It was an absolute pleasure dealing with him, and I hope Standard Bank appreciates what this gentleman does, and try to get everybody to learn a thing or 2 from him!! Thank You Pragasen! |
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