Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | hyfild pmb | COUNTRY | South Africa |
| TIME / DATE | 14:56 Mon 30 Jan | PERSON RESPONSIBLE | Christina |
| CUSTOMER | natiza | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | twise deduction |
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I took a loan in December 2010, the bank was suppose to deduct R668.86 from January 2011. the bank did not deduct for 4 months until i got the letter from CREDIT WORKS that was suing me, i went to the bank to ask what is happening. Christina told me that she did not amend my details in to the system. The following month the bank was deducting R668.86 from my account and credit works was deducting R600. I went back to the bank to ask them again but nothing was done up until now. I am black listed for something that was not my fault. I want all the money that credit works have deducting from my account and I want my name cleared from being black listed. |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 11:14:43 | Tue 31 Jan 12 |
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Hello natiza, I trust all is well. We appreciate you providing us with the opportunity to address your concerns. I will provide you with feedback shortly. Your patience is greatly appreciated. Kind regards Mpho Khumalo Complaints Resolution Centre Service Recovery Unit 0861 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 08:53:48 | Mon 6 Feb 12 |
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Hello natiza, I trust all is well. Further to my email. Kindly be advised that this matter has been addressed and resolved. We trust you find all in order. Should you require further assistance, please do not hesitate to contact me. Kind regards Kind regards Mpho Khumalo Complaints Resolution Centre Service Recovery Unit 0861 101 101 |
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| CUSTOMER'S FEEDBACK | natiza | Time and Date | 10:36:50 | Fri 3 Feb 12 |
| Utterly Disgusted: up until now there is no response, they said they will give me a call in 54 hours, but it has been 4day nothing has been done about my complaint. | |||
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