Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Debt Legal | COUNTRY | South Africa |
| TIME / DATE | 10:35 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | jammy | View all reports by user |
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| PROBLEM | Lack of Customer Service |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Terrible "Service" |
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| Trying to get someone in the Debt Legal area of Standard Bank to do ANYTHING is a mission! I have managed to settle all my debt with them, and closed my accounts as well, BUT to get a letter from them confirming this, has been a complete nightmare. I am so sick of emailing them and begging for a letter. When I paid up and closed my garage card, it took less than a week for them to send me a letter confirming that it had been sorted. I would not have put this complaint on line, if they at least had the decency of responding to at least one of my or the consultant from Standard Bank, Killarney's many e-mails who has also been trying desperately to get the letter on my behalf! What will it take to get someone to come back to me, and give me the letter? I am so glad that I closed my Standard Bank Account. ALL I WANT IS A LETTER CONFIRMING THAT MY ACCOUNTS HAVE BEEN CLOSED! | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 16:26:29 | Mon 23 Jan 12 |
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Hello jammy, I trust all is well. We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Further to my email, kindly be advised that i am investigating your complaint and will provide you with feedback shortly. Kind regards Mpho Khumalo Complaints Resolution Centre Service Recovery Unit 0861 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 15:17:54 | Mon 30 Jan 12 |
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Hello jammy, I trust all is well. Thank you for your feedback, it is greatly appreciated,. Should you require any assistance in future, please do not hesitate to contact me, Kind regards Mpho Khumalo Complaints Resolution Centre Service Recovery Unit 0861 101 101 |
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| CUSTOMER'S FEEDBACK | jammy | Time and Date | 09:05:03 | Mon 30 Jan 12 |
| Over the Moon: I would like to Thank Mpho from Standard Bank, CRR Service Recovery Unit, for the service I received after putting the complaint on Hello Peter. The matter was resolved, and I received the letter that i required. | |||
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