Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Heidelberg | COUNTRY | South Africa |
| TIME / DATE | 20:51 Tue 31 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Gudies | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Student Loan |
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| I recently applied for an increase in my student loan. When i send in all the necessary details to the bank a lady tells me that i don't qualify for the loan without even processing my application. I have taken out a loan last year and my paying records have been up to date. My concern is why she didn't even process my application | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 13:51:08 | Wed 1 Feb 12 |
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Hello Gudies, Thank you for your posting. We sincerely apologise for the lack of service. I am currently investigating the matter and will provide you with feedback within 2/3 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 10:56:40 | Mon 6 Feb 12 |
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Hello Gudies, Thank you for your feedback and allowing us the opportunity to resolve your complaint. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | Gudies | Time and Date | 22:16:33 | Fri 3 Feb 12 |
| Quite Impressed: Am quiet impress with standard bank taking action towards my complain. It shows that they do actually keep their word | |||
Relevant content (Last 5 Feedback / Response Problems)
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08:50:34 Fri 25 May 12
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