Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Constantia Kloof CVOP | COUNTRY | South Africa |
| TIME / DATE | 12:53 Tue 24 Jan | PERSON RESPONSIBLE | Granny Nawa |
| CUSTOMER | mic001 | View all reports by user |
 6
 1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Staff Morale at Standard Bank Canteen |
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| Im a regular visitor at the contstantia kloof head office and I always catch a meal at the Standard Bank canteen. I would like to enlighted the management there of the bad attitude and the staff morale that is taking place at the canteen that is managed by a lady called Granny Nawa. It is not a good thing to shout and scream at your employees right in front of customers and this is very negative not only for the canteen itself but for the whole Standard Bank branch. The manager seems to not care at all about the wellbeing of the employees and this seriously has a negative impact on the perception because it makes one think that the food that is prepared there is not up to the high standards since the morale and the attitude stinks to the core! My 2 cents of advice? The management of the canteen needs to be relooked at. | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 09:50:22 | Thu 26 Jan 12 |
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Hello mic001, Thank you for your posting. An email has been sent to you with a response in this regards. We trust that your are comfortable with the information provided. Kind regards Complaint Resolution Centre 0860 101 101 011 636 8860 (fax) ComplaintResolutionCentre@standardbank.co.za |
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| CUSTOMER'S FEEDBACK | mic001 | Time and Date | 11:29:53 | Fri 27 Jan 12 |
| Over the Moon: The matter has been resolved and everything is fair and square! thanks to Simon Pellat (Fedics) for handling the situation to the best of his abilities. Thus I retract all my previous statements. Thanks a lot. I'm very very happy with all parties involved! | |||
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10:15:50 Fri 25 May 12
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