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 Standard Bank Conversion

SUPPLIER

Standard Bank

INDUSTRY Banking
BRANCH / AREA sms COUNTRY South Africa
TIME / DATE 06:20 Tue 24 Jan PERSON RESPONSIBLE
CUSTOMER cathywilson View all reports by user
PROBLEM

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INCIDENT Mon 23 Jan
HEADLINE

sms balances during the night

sms balances being sent during night and early hours of the morning
SUPPLIER'S RESPONSE Standard Bank Time and Date 09:55:26 | Tue 24 Jan 12
Hello cathywilson,

Thank you for your posting.

We sincerely apologise for any inconvenience caused.

The matter has been resolved as discussed. Please feel free to contact me should you have any further concerns.

Have a great day.

Kind regards
Pragasen Pillay
Service recovery consultant
0860 101 101
UPDATED RESPONSE Standard Bank Time and Date 08:59:53 | Fri 27 Jan 12
Hello cathywilson,

Thank you for your feedback and allowing us the opportunity to rectify the matter.

Have a great day.

Kind regards
Pragasen Pillay
Service recovery consultant
0860 101 101
CUSTOMER'S FEEDBACK cathywilson Time and Date 20:03:46 | Thu 26 Jan 12
Over the Moon: i was phoned the day after posting complaint on this website and issue has been resolved
thank you

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