Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 14:16 Mon 30 Jan | PERSON RESPONSIBLE | Various |
| CUSTOMER | MellieM | View all reports by user |
 2
 0
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| PROBLEM | SERVICE |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | NOT EVEN A CUSTOMER YET & SERVICE IS A DISGRACE |
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| I Applied online for a Credit Card online and was amazed to see that i received a call from theri call centre within 2 hours - wow, great service - so i thought! Unfortunatley i was not able to talk at that present time and requested the consultant to please phone me FIRST thing on Monday morning to complete my "pre approved" application and send though the necessary documentation. ....hhhmmmmmm NO CALL! I called the number provided on the credit card call centre, that person was not able to assist, so i was transferred to another incorecct department, and then again for the third time and was CUT OFF! So i called "new business" and guess what - they were not able to assist me either. Guess STD Bank have enough unhappy customers to deal with and do not require my business. Good Bye! | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 10:22:04 | Tue 31 Jan 12 |
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Hello MellieM, Thank you for your posting. I can certainly understand your frustration. We sincerely apologise for the lack of service. Please be advised that I am investigating this matter and will supply feedback Have a great day. Kind regards | Joseph Fallie | Consultant, Card Division | Service Recovery Unit | Standard Bank South Africa |(: +27 11 299 4024 | 7: +27 11 631 8943 | : joseph.fallie@standardbank.co.za |
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| CUSTOMER'S FEEDBACK | MellieM | Time and Date | 08:53:54 | Thu 2 Feb 12 |
| Quite Impressed: Thank you for finally contacting me! Hello Peter works wonders, pitty your service rapidly improves on complaint though. | |||
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