Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Westville | COUNTRY | South Africa |
| TIME / DATE | 09:50 Tue 24 Jan | PERSON RESPONSIBLE | N/A |
| CUSTOMER | paul23 | View all reports by user |
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 6
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | No response |
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Hi I am utterly disgusted with Standard Bank. I work for a company that has been using Standard Bank for 9 years. Last year in December I sent a secure message asking for the monthly EAP limit to be increased permanently. It was increased for December. In January I logged into Internet Banking. Guess what? Monthly EAP had reverted to what it was. I sent another secure message, staff member phoned to confirm, told my colleague it would be done. Waited a week or two, not done. I then sent another secure message, no response. I then sent another secure message, NO RESPONSE. This is such utterly disgusting service. Would someone from Standard Bank PLEASE RESPOND URGENTLY |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 11:58:15 | Tue 24 Jan 12 |
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Hello paul23, Thank you for your posting. We sincerely apologise for the lack of service and any inconvenience caused. I am currently investigating the matter and will provide you with feedback within 2/3 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 14:42:38 | Thu 26 Jan 12 |
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Hello paul23, Thank you for your feedback and allowing us the opportunity to address your complaint. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | paul23 | Time and Date | 13:21:12 | Thu 26 Jan 12 |
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Quite Impressed:
I'm fairly satisfied as my problem has been resolved. I do however find it crazy that I have to log a complaint on Hellopeter in order to get a response. You would really think the normal channels would work. |
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(( • )) Supplier's response | ||
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