Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | head office | COUNTRY | South Africa |
| TIME / DATE | 09:30 Tue 24 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | nathan2 | View all reports by user |
 5
 3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | no notification of a double debit |
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| in december i had an unapaid debit order on my homeloan acc,i then called standard bank homeloans to make an arrangement to pay off that particular debit order,this morning i got an sms with an amount from homeloans which is double the amount they debited,i now believe my acc is up to date,i am requesting for the the amount of R1000.00 which i have done on 22/01/12 via eft to be refunded to my bank acc.i have tried calling the call centre. | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 12:50:18 | Tue 24 Jan 12 |
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Hello nathan2, I trust all is well. We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Further to my email, kindly be advised that I am investigating your complaint and will provide you with feedback shortly. Your patience is greatly appreciated. Kind regards Mpho Khumalo Complaints Resolution Centre Service Recovery Unit 0861 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 12:26:01 | Thu 26 Jan 12 |
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Hello nathan2, I trust all is well. Thank you very much for the feedback. it is greatly appreciated. I am glad that all is well. Kind regards Mpho Khumalo Complaints Resolution Centre Service Recovery Unit 0861 101 101 |
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| CUSTOMER'S FEEDBACK | nathan2 | Time and Date | 07:23:07 | Thu 26 Jan 12 |
| Quite Impressed: thanks impho for your quick resolution,please also advise the homeloan department to notify customers on anything they do as i know its not your fault. | |||
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