Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 11:31 Fri 27 Jan | PERSON RESPONSIBLE | Call Center |
| CUSTOMER | Grants1973 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | ITC NOT UPDATED SINCE DECEMBER 2010 |
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| I have settled my motor vehicle with you in November 2011. None of the ITC companies, Experian or Transunion have any knowledge of this. I have phoned since the 28/11/2011, received numerous paid up letters, but yet I still remain indebted to your company for a R102000 with a monthly payment of R3601. The ITC companies have not been updated on my profile since December 2010. This is causing me serious frustrations and have even logged a complaint with the Ombudsman to sort out. Please could somebody get this right for a change and not within 21 days or the latest 3 day promise. NOW!!!! | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 10:48:48 | Mon 30 Jan 12 |
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Hello Grants1973, I trust all is well. We acknowledge receipt of your complaint and appreciate you bringing your concerns to our attention. Further to my email, kindly be advised that I am investigating your complaint and will provide you with feedback shortly. Your patience is greatly appreciated. Kind regards Mpho khumalo Complaints Resolution Centre Service Recovery Unit 0861 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 11:17:54 | Wed 1 Feb 12 |
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Hello Grants1973, I trust all is well. I would like to thank you for the feedback provided. it is greatly appreciated. Should you require further assistance, please do not hesitate to contact me. Kind regards Mpho khumalo Complaints Resolution Centre Service Recovery 0861 101 101 |
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| CUSTOMER'S FEEDBACK | Grants1973 | Time and Date | 16:56:05 | Tue 31 Jan 12 |
| Over the Moon: I definitely tried to avoid using the most brutal method to get my query resolved, but unfortunately it was my only option available. After being contacted by Mpho Khumalo, the query was sorted out within three days. This is the kind of service one expects of a huge corporation. Well done Mpho, you definitely restored my faith in your company. | |||
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08:50:34 Fri 25 May 12
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