Standard Bank Conversion

SUPPLIER	Standard Bank	INDUSTRY	Banking
BRANCH / AREA	Eastgate	COUNTRY	South Africa
TIME / DATE	14:50 Wed 18 Jan	PERSON RESPONSIBLE
CUSTOMER	floored	View all reports by user	1 1
PROBLEM	New Chip & Pin Cards	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 18 Jan
HEADLINE	Is it time to move my business account to FNB?
My wife has recently had a ******** transaction on her debit card so I thought its time to have my business & personal debit card upgraded to these new type of cards. I went into the Eastgate branch of Standard bank to order a new chip card. To my surprise I was advised by the gentleman at enquiries that he does not wish to convert my cards as they are having too many problems with customer complaints on these new chip cards as they do not scan at vendors? So now what do I do to protect my business & personal cards from being used ********** when this bank has introduced new cards that apparently do not work? Add a new Standard Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	Standard Bank	Time and Date	08:19:36 \| Thu 19 Jan 12
Hello floored, Thank you for your posting. We sincerely apologise for any inconvenience caused. I am currently looking into the matter and will provide you with feedback within 2/3 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101
UPDATED RESPONSE	Standard Bank	Time and Date	09:54:41 \| Mon 23 Jan 12
Hello floored, Thank you for your feedback. We appreciate your comments and are glad that we have restored your faith in us. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101
CUSTOMER'S FEEDBACK	floored	Time and Date	07:33:38 \| Sat 21 Jan 12
Over the Moon: My confidence once again in Standard Bank has been Confirmed . Thank you for solving my problems