Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Home Loans | COUNTRY | South Africa |
| TIME / DATE | 20:41 Tue 17 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | vixon123 | View all reports by user |
 3
 7
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 17 Jan | ||
| HEADLINE | Home Loans - Unfair & discriminating decision |
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| We were very excited to apply for a bond after we saw the perfect property for our family. It's a new building devolopment by Brian Falconer (well know builder). Our bond application started around 9 Nov '11 and believe it or not, 3 months later this application is still in progress (exceeding our 60 days allowed for application as on the contract). Today we were notified that we have been declined due to affordability even though our incomes are more than enough to cover the bond. With all the supporting documents requested as proof of our income I do not see any reason that we are being denied our family home. I think it is a case of Standard Bank requesting all the documents but NOT READING all the supporting documents and proofs. This is the only reason we can possibly think of. As said before, we earn more than enough to cover the bond. We feel this is very unfair and discriminating. We also had to resend some documents because apparently it got lost (more than once). We are disgusted by the bad service from Standard Bank Home Loans with no regard for us being able to afford our house. | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 14:12:18 | Wed 18 Jan 12 |
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Hello vixon123, We appreciate you bringing this matter to our attention. Kindly accept our sincere apology for the service breakdown you experienced with our Home loans department. As per our telephone conversation, this matter has been addressed with you and we agreed on the way forward towards a resolution. Kind regards Zuziwe Mdingi |Home loans Service Recovery Unit |Tel: 0860 101 101 |email : CustomerRelations@standardbank.co.za |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 15:34:16 | Mon 23 Jan 12 |
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Hello vixon123, As per email sent to you earlier today, this matter has been attended to and relevant information provided directly to you. Kind regards Zuziwe Mdingi |Home loans Service Recovery Unit |Tel: 0860 101 101 |email : CustomerRelations@standardbank.co.za |
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| CUSTOMER'S FEEDBACK | vixon123 | Time and Date | 20:59:57 | Tue 24 Jan 12 |
| Quite Impressed: Zuziwe gave excellent service! She escalated the matter with the utmost urgency and was really dedicated to helping us. We are truly grateful. | |||
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08:50:34 Fri 25 May 12
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