Standard Bank Conversion

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SUPPLIER	Standard Bank	INDUSTRY	Banking
BRANCH / AREA	Cape Town	COUNTRY	South Africa
TIME / DATE	18:17 Thu 12 Jan	PERSON RESPONSIBLE
CUSTOMER	Alan H	View all reports by user	1 1
PROBLEM	CLOSING MY ELITE ACCOUNT!	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 12 Jan
HEADLINE	HELP PLEASE!
I went online yesterday to do my business banking as usual only to see my Elite Cheque account has been removed from my Portfolio. I had reached an agreement with legal to diminish my overdraft (which was R 20 000) and is now sitting at about R 10 500, by paying R 1 000 per month which I am currently doing. I spent a half an hour this morning on the telephone to legal and after explaining my story, I was told they would come back to me (BUT HAVE NOT). Evidently the reason for the closure of my account is inconsistent payments (rubbish!) and expanding on this the lady said I had made a payment on the 24 Nov then only again on the 31 Dec. I was also told that each payment must be within 30 days of the last! My original agreement was to pay monthly and that is what I am doing! I find the treatment absolutely disgusting as they have now "handed" over my account. Nevermind the effect on my credit rating! And Standard Bank ignores the fact that I have a business account and Credit Card with them. As far as I am concerned this conduct by Standard Bank is not warranted and I would like an explanation. Add a new Standard Bank Report Inappropriate report?
SUPPLIER'S RESPONSE	Standard Bank	Time and Date	12:28:46 \| Fri 13 Jan 12
Hello Alan H, I trust you are well. Thank you for bringing the matter to our attention. Further to our telephone conversation, kindly be advised that the matter is receiving our attention and we will be in contact with feedback. Best regards, Amanda Mnothoza Complaint Resolution Centre CustomerRelations@standardbank.co.za 0860 101 101
CUSTOMER'S FEEDBACK	Alan H	Time and Date	08:00:05 \| Tue 17 Jan 12
Quite Impressed: The issue has been resolved and my account is in the process of being re opened, for which I am most thankful. My only issue is that it will take 5 - 7 working days.