Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | customer services | COUNTRY | South Africa |
| TIME / DATE | 15:08 Thu 19 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Planejane | View all reports by user |
 2
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| PROBLEM | Feedback / Response |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Costs for a recall |
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Dear Standard Bank. I did a really stupid thing, and did an EFT into 1time airline's account instead of into an FNB account (on 04 Jan). I contacted 1time who informed me that I must advise my bank to do a recall. I duly did this and received the following response: If the funds were not automatically reversed after 3 working days, please forward us the below details in order to trace the funds for you: - Debited account number - Correct account number that funds must be transferred to - Incorrect account number that funds were transferred to - Transaction date and amount Upon receipt we will log a request on your behalf with our Customer Care Centre for a consultant to trace the funds for you. Kindly note that there is a charge of R250 for tracing funds and it is not guaranteed. I think that R250 is an insane amount to charge me, the funds don't need to be traced - I know exactly where they are. I have been a loyal Standard Bank customer for 20 years and while I admit the mistake was mine, I do think you could be a bit more understanding in circumstances such as this. I look forward to hearing from you. |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 08:28:34 | Fri 20 Jan 12 |
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Hello Planejane, Thank you for your posting. We sincerely apologise for any inconvenience caused. I am currently looking into the matter and will provide you with feedback within 2/3 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 09:38:43 | Tue 24 Jan 12 |
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Hello Planejane, Thank you for your feedback and allowing us the opportunity to address your complaint. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | Planejane | Time and Date | 07:06:58 | Tue 24 Jan 12 |
| Over the Moon: Standard Bank responded quickly and resolved my complaint. Very impressed. Thank you. | |||
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