Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | HOME LOANS | COUNTRY | South Africa |
| TIME / DATE | 09:48 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | capedoc | View all reports by user |
 2
 0
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | CONSUMERS BEWARE - UNETHICAL AND PLAY DIRTY!!! |
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I have been under debt review for my Home Loan since May 2010, an agreement which STANDARD BANK accepted and all payments have been made as agreed. Late last year, STANDARD BANK just decided to cancel this agreement without my knowledge despite the fact that the payments have even been increased to suit them at the end of 2010. They are incredibly uninterested in the fact that the debt review process is still running, and not to mention the fact that EVERY TIME they phone, it's someone else who has no clue what is going on! There seems to be no internal communication at all. To try and get through to their Call centre is an absolute joke! I know that the Banking Ombudsman and Customer Protection act would not agree with this. Their personnel are rude and unhelpful and nobody can or will tell us if a section 129 or summons has been issued and they used late December / early January to their advantage well to make sure a client can do little to protect himself! BE VERY WARY OF STANDARD BANK! THEY PLAY DIRTY AND ARE UNETHICAL! BEYOND RIDICULOUS. Don't let the same happen to you. |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 16:02:22 | Thu 12 Jan 12 |
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Hello capedoc, I trust you are well. Thank you for bringing the matter to our attention. Further to our conversation, kindly be advise I will be in contact with the resolution . Best regards, Amanda Mnothoza Complaint Resolution Centre CustomerRelations@standardbank.co.za 0860 101 101 |
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| CUSTOMER'S FEEDBACK | capedoc | Time and Date | 19:44:58 | Wed 18 Jan 12 |
| Quite Impressed: I got an appropriate response and Amanda was efficient and helpful. Thank you. | |||
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