Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | All | COUNTRY | South Africa |
| TIME / DATE | 22:11 Tue 24 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | wernerco | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Can never draw any money |
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| I have been a loyal customer of Standard Bank for more than 10 years, but in the last year I noticed a considrable drop in the service received from them. I recently started expierincing problems with withdrawing money from any ATM. It just tells me that the service has been cancelled and that I need to visit my nearest branch. When I got to the branch, they suggested that I need to renew my card. This I did and paid for the replacement, but the problem presisted. They reprogrammed the card at a different branch with no effect. Please understand me correctly, it does not give me the same error every time I withdraw from an ATM. Sometimes I'm lucky and can withdraw at will. I also don't have any problems paying with my card at the normal speedpoints. Why do I need to pay for the replacement of a card if this is still not corrected? Is this network issue and can be resolved? Do I need to move to a different bank to get better service? | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 11:37:08 | Wed 25 Jan 12 |
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Hello wernerco, Thank you for your posting. We sincerely apologise for any inconvenience caused. I am currently investigating the matter and will provide you with feedback within 2/4 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 15:57:15 | Fri 3 Feb 12 |
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Hello wernerco, Thank you for your feedback and allowing us the opportunity to address your complaint. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | wernerco | Time and Date | 15:15:58 | Fri 3 Feb 12 |
| Quite Impressed: I was phoned by the ATM division and they looked into the matter. Thanks to Pragasen for all the assistance and prompt response when it was most needed. You are an asset to Standard Bank. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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08:44:38 Fri 25 May 12
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