Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | sandridge square - midrand | COUNTRY | South Africa |
| TIME / DATE | 10:19 Thu 12 Jan | PERSON RESPONSIBLE | Branch Manager/Wills ... |
| CUSTOMER | RoshelleThaver | View all reports by user |
 3
 0
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| PROBLEM | Bad Attitude |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Branch Manager and Wills Dept don't return calls |
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Good day, I would like to say that the branch manager and wills department at Std Bank in Sandridge have not returned any of my calls. I have been trying to get hold of them since Tuesday at 8.00am. If the tellers and teller team leaders give me such excellent service when I visit the bank, I would like to know why the branch manager displays this attitude. All I want is to update my WILL! Can someone please assist! Frustrated! |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 11:30:26 | Thu 12 Jan 12 |
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Hello RoshelleThaver, Thank you for your posting. We sincerely apologise for the lack of service and any inconvenience caused. I am currently looking into the matter and will provide you with feedback within 2/3 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 08:11:22 | Wed 18 Jan 12 |
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Hello RoshelleThaver, Thank you for your feedback and allowing us the opportunity to address and resolve your complaint. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | RoshelleThaver | Time and Date | 16:43:53 | Mon 16 Jan 12 |
| Over the Moon: Standard bank complaints division handled themselves well. Pragasen was excellent! | |||
Relevant content (Last 5 Bad Attitude Problems)
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10:15:50 Fri 25 May 12
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