Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | East Rand Mall | COUNTRY | South Africa |
| TIME / DATE | 10:35 Mon 16 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | mlotshwabusi | View all reports by user |
 2
 0
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| PROBLEM | banking services |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | banking services |
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| I went into the bank on Saturday the 14 Jan (East Rand Mall). I request that my cheque account be closed. I then opened up a new saving account. I also put in a request that the money i have in my cheque account be transferred to the saving account. I then put notice on the remaining funds in my 32 day account. FIRSTLY i am stiling getting notification from my cheque account which means that it was not closed. SECONDLY. The money that is in my savings account I can not excess as it is reflecting but not available.(WHEN I WAS ADVISED ON SATURDAY THAT THE MONEY WILL BE AVAILABLE BY SUNDAY FOR ME TO BE ABLE TO DRAW. I am really disappointed about the service I have been getting from standard bank in the last two months. IT IS POOR AND UNPROFESSIONAL ESPECIAL FORM A BANK THAT I HAVE BEEN BANKING WITH SINCE 2009. I have had complaint after complaint. being 8months pregnant i don't enjoying going into the bank every time there is problem regarding me accounts. Banking with standard bank has become an unpleasant experience | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 11:54:55 | Tue 17 Jan 12 |
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Hello mlotshwabusi, Thank you for your posting. We sincerely apologise for the lack of service and any inconvenience caused. I am glad that the matter has been resolved. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 09:20:13 | Thu 19 Jan 12 |
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Hello mlotshwabusi, Thank you for your feedback and allowing us the opportunity to resolve your complaint. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | mlotshwabusi | Time and Date | 17:16:44 | Wed 18 Jan 12 |
| Over the Moon: I would like to say Thank you to Pragasen Pillay again for handling my query with effeiceincy and professionalism | |||
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