Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Melville | COUNTRY | South Africa |
| TIME / DATE | 08:57 Fri 13 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | nthapi | View all reports by user |
 3
 3
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 13 Jan | ||
| HEADLINE | ATM Shallowed my card |
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On the 25th December...the ATM shallowed my card and I immediately reported it. I was promised 5 working days for my new card to be delivered. Its now 18 days later no response or update about my new card. I'm not happy I'm considering moving to Capitec. Angry Client |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 16:19:24 | Fri 13 Jan 12 |
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Hello nthapi, Thank you for your posting. I can certainly understand your frustration. We sincerely apologise for the lack of service. Please be advised that the card has been delivered to the branch on the 4th January 2012. Have a great day. Kind regards Joseph |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 11:50:49 | Mon 16 Jan 12 |
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Hello nthapi, This matter has been closed as per our telephonic conversation. Have a great day. Kind regards Joseph Fallie |
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| CUSTOMER'S FEEDBACK | nthapi | Time and Date | 15:06:27 | Tue 17 Jan 12 |
| Quite Impressed: Yah | |||
Relevant content (Last 5 Call Centre!! Problems)
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(( • )) Supplier's response | ||
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