Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | Sandton City | COUNTRY | South Africa |
| TIME / DATE | 12:39 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Pwessels | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Account was closed, still getting charged fees |
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I closed my current account around October 2011. I went into the branch, paid what was due and handed over my cards to the teller who destroyed them. I assumed that was is. Now all of the sudden i owe R600 because of monthly service fees. I know have to constantly follow-up and still do not have an answer as to whether or not the account is closed. I will not be held liable for the fees charged as the account has been dormant since closure. This is not the first time this has happened as close family members have experienced exactly the same problem. |
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| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 16:27:50 | Thu 12 Jan 12 |
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Hello Pwessels, Thank you for your posting. We sincerely apologise for any inconvenience caused. I am currently investigating the matter and will provide you with feedback within 2/3 business days. Have a great day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| UPDATED RESPONSE | Standard Bank | Time and Date | 14:44:50 | Thu 19 Jan 12 |
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Hello Pwessels, Thank you for allowing us the opportunity to resolve your complaint. Please feel free to contact me should you have any further concerns. Have a wonderful day. Kind regards Pragasen Pillay Service recovery consultant 0860 101 101 |
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| CUSTOMER'S FEEDBACK | Pwessels | Time and Date | 12:41:35 | Thu 19 Jan 12 |
| Quite Impressed: Very quick turnaround time. Account has been closed. | |||
Relevant content (Last 5 Billing / Accounts Problems)
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(( • )) Supplier's response | ||
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