Standard Bank Conversion
 SUPPLIER |
Standard Bank |
 INDUSTRY |
Banking |
| BRANCH / AREA | homeloans | COUNTRY | South Africa |
| TIME / DATE | 15:57 Mon 30 Jan | PERSON RESPONSIBLE | Finance |
| CUSTOMER | longman | View all reports by user |
 4
 1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | Account in arrears before start paying. |
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| I have building loan that is financed by standard bank,my first debit order will be on the 26 february 2012,this has been confirmed this morning by one lady who phoned me.to my suprise i was phopned by Jade from collection he told me that my account is in arrears for 10 000 ,so i told him that this is a new bond my debit order will only start on the 26 february2012,and he said is a technicall error it will be sorted out,can someone follow that up and let me know.i have been servicing my interim interest i also work and the bank and have a clear knowledge on how building loan work so please can someone sort this one out. | |||
| SUPPLIER'S RESPONSE | Standard Bank | Time and Date | 14:24:11 | Thu 2 Feb 12 |
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Hello longman, I trust all is well. We appreciate the opportunity provided to address your concerns. Further to our telephonic conversation, we confirm that this matter has been resolved. Trust you find all in order. Kind regards Mpho Khumalo Complaints Resolution Centre Service Recovery Unit 0861 101 101 |
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| CUSTOMER'S FEEDBACK | longman | Time and Date | 06:47:22 | Thu 2 Feb 12 |
| Quite Impressed: STD realised that is their mistake and issue was rectified. | |||
Relevant content (Last 5 Billing / Accounts Problems)
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(( • )) Supplier's response | ||
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