Saddened By Service Received

On Monday 21/09/2026 I made Contact with Standard Bank Home Loan Department Requesting a Settlement Amount As a matter of Urgency I request that a Settlement Invoice could be sent via *** on the above mentioned date. The Call Taker Explained it normally takes a day or 2 to receive(I can't understand) However she will Email before End Of Day THE same Afternoon I followed up A Different Call Taker mentioned She just confirmed With the Call Taker I originally Spoke to And it will be Send on 21/09/2026 Currently it's the 24/09/2026 And Nothing Received I'm not sure why I'm receiving this type of Service I had the opportunity of someone helping me in this Financial Difficult Period to Settle My Balance on my Home Loan All I had to do were to Forward the Final Settlement which I begged assistance from Standard Bank to Email(Waste of time) I'm Disgusted by the Service Received Home Loan Acc Number:***