Spur Steak Ranches Compliment
 SUPPLIER |
Spur Steak Ranches |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | Menlyn Mall | COUNTRY | South Africa |
| TIME / DATE | 11:52 Mon 23 Jan | PERSON RESPONSIBLE | Malvin |
| CUSTOMER | tesa | View all reports by user |
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| NATURE | Great Attitude |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Good Attitude calls in More Customers |
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Yesterday i took my son to Spur Arapaho in Menlyn Mall for his Birthday celebration,it was only myself and my 2kids,when we entered the Spur, there the was a guy,welcoming us with a smile and took us to a table which is suitable for my 8months small baby,he then introduced himself as Malvin,and since then he gave us a great service, i have been to restaurants and i have never made me feel so valued,Malvin is an exception,His attitude towards the customers is incredible, i don't easily comment on services,but i feel i need to let the world know how good Malvin at Arapaho Spur is ,He understands what Customer service is all about, he has a great attitude,and i hardly tip, but he got my tip and i gave it wholeheartly to him,he didn't even check how much tip i gave in front of me,he just thanked me and wished me a great day and offered to feed my child(8months) an ice cream(how funny) This is the attitude we need from the waiters/waitress,some waiters/waitress even demand that you increase their tip, I only tip if you give me good service. Arapaho Spur i will be back soon and Malvin has to serve me. |
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| SUPPLIER'S RESPONSE | Spur Steak Ranches | Time and Date | 17:42:53 | Tue 24 Jan 12 |
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Hello tesa, We are delighted to hear that your visit to Arapaho Spur was such an enjoyable one. It is always a huge treat when our children are happy on their birthdays and made a fuss of. We will definitely share your compliment with the management team at Arapaho Spur and Malvin is acknowledged for a job well done. All the best Bev Cornwell Customer Care Manager |
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| CUSTOMER'S FEEDBACK | tesa | Time and Date | 08:07:15 | Thu 26 Jan 12 |
| Quite Impressed: im satisfied | |||
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