Spur Steak Ranches Complaint
 SUPPLIER |
Spur Steak Ranches |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | westgate mall | COUNTRY | South Africa |
| TIME / DATE | 10:55 Fri 3 Feb | PERSON RESPONSIBLE | Braine |
| CUSTOMER | kitsororo | View all reports by user |
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2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | Double billed |
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| On friday the 27th of jan 2012 I went to spur westagate with my family we enjoyed ourselves up until it was time to pay. Our waiter brought us a speed point so we can settle our bill. He swapped it the first time and he said it was unsuccessful, he then swiped my card again. Within seconds two sms notification came through my phone letting me know that spur has taken R335 twice on my account, I then told our waiter of which he went and call the manager braine. Braine told me that within 24 hrs R335 will b back in my account, if its not I should bring him my bank statement of which I did on the 01 feb, he then called nedbank to confirm the payment. He told me that nedbank says payment shows once from their side I should then go to absa which is my bank to asked them to refund me. I then went to absa they told me they can't to anything about this matter because nedbank is the one that has my money. Now I've been sent from point A to Z and I'm not getting any solution, because the manager from spur is really not willing to assist me any further. Of which I don't understand why and he was giving me attitude on top of that. Please assist accordingly because I want my money back. | |||
| SUPPLIER'S RESPONSE | Spur Steak Ranches | Time and Date | 19:31:27 | Mon 6 Feb 12 |
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Hello kitsororo, We apologise for any inconvenience caused and assure you that we will investigate this as promptly as possible. For future use, please ensure that when there is an error message on the handheld devices that you ask for the transaction slip that will state that the transaction was not successful. This will help you should anything like this happen again. Usually an sms is generate from your bank stating that funds have been deducted regardless of whether the actual transaction was successful or not. We will investigate this with the relevant Spur and be in touch with feedback shortly. Kind regards Bev Cornwell Customer Care Manager |
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(( • )) Supplier's response | ||
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