Spur Steak Ranches Conversion
 SUPPLIER |
Spur Steak Ranches |
 INDUSTRY |
Restaurant |
| BRANCH / AREA | sasolburg | COUNTRY | South Africa |
| TIME / DATE | 13:20 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | kikisian | View all reports by user |
 3
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Waited over 30 minutes for a hamburger |
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We got to the spur restaurant at 12 for a lunch. It was rather quiet. After waiting over 25 minutes we enquired to our waitress where our food would be. She told us it would be there soon. After 30 minutes of waiting since we gave in our order we asked her again - she apologised for the delay but she was "pushing" them. After 32 minutes from ordering we finally got our food. We asked her for our bill - after we had finished we had to ask for our bill again. The only "pushing" I saw the waitress talking to the griller. If this is the service you get when it is quiet - you will not see me there again. |
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| SUPPLIER'S RESPONSE | Spur Steak Ranches | Time and Date | 17:45:59 | Tue 24 Jan 12 |
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Hello kikisian, Thank you for sharing your unsatisfactory visit to Buffalo Creek Spur with us. We are so sorry that your experience was not a happy one and assure you that a 32 minute wait for a burger is excessive. We will be addressing this with the owner/operator of this Spur and be in touch to provide you with feedback. Please accept our apologies for the inconvenience and frustration this must have caused. Kind regards Bev Cornwell Customer Care Manager |
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| CUSTOMER'S FEEDBACK | kikisian | Time and Date | 14:55:28 | Thu 26 Jan 12 |
| Over the Moon: The manager phoned me and appologiesed. They invited us for for another meal at the spur and we had exceptional service. Will be willing to come back again. | |||
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