Having booked a very expensive business class ticket with SAA because nationwide had unfortunately gone out of business I was understandably upset to learn that I didnt have a seat on the flight because they had overbooked the flight by over 30%

Now I understand that overbooking is a common practice in the industry, but what frustrated me was that I wasn't even able to get onto the next flight. In addition to this I was told that SAA has a policy of no compensation and offered no apology for the inconvenience. Their attitude was apalling. As it turns out the fight that they could get me on was two hours later. If they were truly organised, they could have phoned me or sms'ed me to let me know as air France did for me previously when a flight if mine was delayed.

I am sure that SAA would be far more profitable and a much more positive brand if they were able to improve their customer relationship management.