South Point Conversion
 SUPPLIER |
South Point |
 INDUSTRY |
Other |
| BRANCH / AREA | Braamfontein | COUNTRY | South Africa |
| TIME / DATE | 14:11 Tue 18 Oct | PERSON RESPONSIBLE | Greg Millar |
| CUSTOMER | fdollie | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Tue 18 Oct | ||
| HEADLINE | No concept of Customer Service |
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| I'm a tenant in a South Point property and half my store has had no lights since saturday the 15\10\11. When I reported the problem the electrician came and said the problem could only be sorted out on Monday. On Monday another electrician came and left without sorting out the problem. It is now the 18\10\11 and the problem is yet to be resolved. The maintenance supervisor says it's the first time he's heard about the problem despite two electricians already having come here. The unaccountability and unresloved issues is a common problem experienced with South Point staff. It's obviously the culture within the organistion. | |||
| SUPPLIER'S RESPONSE | South Point | Time and Date | 13:55:23 | Thu 20 Oct 11 |
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Hello fdollie, I'd like to apologise profusely for the inconvenience caused to you by our service or the lack thereof. The root of the problem, water in the DB box has now been resolved and I trust there won't be further complications linked to that problem. Please accept this apology from us. |
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| CUSTOMER'S FEEDBACK | fdollie | Time and Date | 09:10:56 | Fri 21 Oct 11 |
| Quite Impressed: The problem was resolved and three managers came to check on the status of the query thereafter. | |||
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