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SONY - Customer Feedback and Analysis

Shown below are the statistics for SONY based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (20) 24%
Complaint (62) 76%
Customer Compliment Complaint
1. Reed197103
2. kathrada03
3. Pregasen02
4. CobusMentz11
5. quin198202
Customer Feedback to Supplier Responses (last 12 months): 31 reports
Chart
Over the moon Over the moon (4) 13%
Quite Impressed Quite Impressed (4) 13%
Indifferent Indifferent (7) 23%
Not Impressed Not Impressed (5) 16%
Utterly Disgusted Utterly Disgusted (11) 35%
Nature of complaints (last 12 months): 62 reports - SONY
Bad Attitude (6) 10% Bad Attitude
Breach of Contract (2) 3% Breach of Contract
Call Centre!! (1) 2% Call Centre!!
Damaged Goods (6) 10% Damaged Goods
Feedback/Response (5) 8% Feedback/Response
Late/No Delivery (2) 3% Late/No Delivery
Other (9) 15% Other
Out of Stock (2) 3% Out of Stock
Passing the Buck (4) 6% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (2) 3%
Repairs/Servicing Repairs/Servicing (23) 37%
Nature of complaints (last 12 months): 2470 reports - Electronics Industry Analysis
Bad Attitude (140) 6% Bad Attitude
Billing/Accounts (60) 2% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (42) 2% Breach of Contract
Call Centre!! (33) 1% Call Centre!!
Competitions (5) 0% Competitions
Damaged Goods (193) 8% Damaged Goods
Expiry Date (2) 0% Expiry Date
Feedback/Response (158) 6% Feedback/Response
Chart
Hygiene Hygiene (1) 0%
Late/No Delivery Late/No Delivery (174) 7%
Other Other (971) 39%
Out of Stock Out of Stock (33) 1%
Passing the Buck Passing the Buck (42) 2%
Pricing/Barcodes Pricing/Barcodes (22) 1%
Repairs/Servicing Repairs/Servicing (571) 23%
Spam Spam (19) 1%

Please note: All Reports & Stats fall away after 12 months

 
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