Sterkinekor Conversion

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SUPPLIER	Sterkinekor	INDUSTRY	Entertainment
BRANCH / AREA	South Africa	COUNTRY	South Africa
TIME / DATE	08:48 Sat 4 Feb	PERSON RESPONSIBLE	Billy/Delaine
CUSTOMER	Nuckfut	View all reports by user	3 1
PROBLEM	Out of stock/bad attitude	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 3 Feb
HEADLINE	Sony Customer Service is NON-EXISTANT
We are extremely disappointed in the service we have received from your partserve representatives and Sony in general! We bought a psp for our daughter in October. We had to hand it in as it stopped reading disks. We were told by Delaine at the Umhlanga office that it would take a maximum of three weeks. Our little girl was actually counting the sleeps! They never contacted us to let us know what was happening - as she said they would. We would have driven the 65 km to Umhlanga from our home for nothing if my wife hadn't phoned to enquire about it, only to be told that it would be another 2 weeks. A week later it's now another two weeks!!! Why?? Because Sony has not supplied them with stock! How on earth is this possible??? The store manager was rude and unhelpful! Your SONY helpline is of no use, as they just keep transferring me around! and your website wont allow me to post a comment as it deems my comment NOT VALID! Now stuck with another psp, Sony HD camera and ps2 and 3 - *** forbid they need repair, because then I'll have to go through this again!! Extremely frustrated! SO regret not buying Nintendo, but will encourage friends to! Add a new Sterkinekor Report Inappropriate report?
SUPPLIER'S RESPONSE	Sterkinekor	Time and Date	16:04:13 \| Mon 6 Feb 12
Hello Nuckfut, Ster Kinekor Entertainment in conjunction with our service repair agent Partserve, strives to provide our customers with exceptional service and apologise profusely for the inconvenience caused. As discussed telephonically, your query has been escalated to Partserve's management and will be addressed accordingly. Partserve will be handing a pink PSP to the courier tomorrow and it will be ready for collection as arranged on Friday. Please do not hesitate to contact me should you require any further assistance. Kind Regards, Rhodia (011) 445-8562
CUSTOMER'S FEEDBACK	Nuckfut	Time and Date	19:46:03 \| Fri 24 Feb 12
Over the Moon: As promised, Pink PSP was collected on the Friday! Extremely pleased with the manner and urgency in which Ster-Kinekor handled the complaint. Our little girl is smiling - and so are we! Thank you!!