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Simba - Customer Feedback and Analysis

Shown below are the statistics for Simba based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (1) 2%
Complaint (63) 98%
Customer Compliment Complaint
1. Arthz14302
2. lebaka02
3. saga601
4. ursulaz01
5. omphek01
Nature of complaints (last 12 months): 63 reports - Simba
Bad Attitude (2) 3% Bad Attitude
Competitions (5) 8% Competitions
Damaged Goods (16) 25% Damaged Goods
Expiry Date (1) 2% Expiry Date
Feedback/Response (10) 16% Feedback/Response
Hygiene (1) 2% Hygiene
Late/No Delivery (3) 5% Late/No Delivery
Other (23) 37% Other
Passing the Buck (1) 2% Passing the Buck
Chart
 Repairs/Servicing Repairs/Servicing (1) 2%
Nature of complaints (last 12 months): 1773 reports - Consumables Industry Analysis
Bad Attitude (92) 5% Bad Attitude
Billing/Accounts (39) 2% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (17) 1% Breach of Contract
Call Centre!! (10) 1% Call Centre!!
Competitions (55) 3% Competitions
Damaged Goods (330) 19% Damaged Goods
Expiry Date (70) 4% Expiry Date
Feedback/Response (116) 7% Feedback/Response
Chart
 Hygiene Hygiene (73) 4%
Late/No Delivery Late/No Delivery (63) 4%
Other Other (788) 44%
Out of Stock Out of Stock (43) 2%
Passing the Buck Passing the Buck (20) 1%
Pricing/Barcodes Pricing/Barcodes (14) 1%
Repairs/Servicing Repairs/Servicing (21) 1%
Spam Spam (21) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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