Shoprite Conversion

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SUPPLIER	Shoprite	INDUSTRY	Retail
BRANCH / AREA	Westonaria	COUNTRY	South Africa
TIME / DATE	15:58 Wed 18 Jan	PERSON RESPONSIBLE	Staff
CUSTOMER	TrevM	View all reports by user	3 10
PROBLEM	Where do I start?	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 18 Jan
HEADLINE	Your Westonaria branch is **** on earth to shop in
I'm thankful that I do not live in that town but my Mom does and she does her shopping there. This shop is HORRIBLE!!! Where to start? Plainly put, this shop is disgusting. It is constantly dirty, there is almost always a bad smell in the shop as if something had crawled in there and died, the staff act as though they are doing you a favour by being there, the service is never with a smile, the shelves are almost always empty and please do not get me started on the zombies that sit at the counter where you can pay your bills. I would rather say 'could' as they look as though they wish they were not there to work and you were not there to bother them. I actually intended no disrespect to any zombies: they would work far better with the public than the staff there do: it is very frustrating to shop there at any time. Please sort this dismal excuse for a shop out: some nice lighting, a huge clean up and a lick of paint would do wonders for a start. Please also train your staff in the simple rule that a smile works wonders and will encourage people to shop there, instead of going to your rivals. Thank you. Add a new Shoprite Report Inappropriate report?
SUPPLIER'S RESPONSE	Shoprite	Time and Date	10:30:33 \| Thu 19 Jan 12
Hello TrevM, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Westonaria store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez
CUSTOMER'S FEEDBACK	TrevM	Time and Date	11:44:16 \| Tue 28 Feb 12
Quite Impressed: I was in this shop last weekend and it seems to have improved markedly: unfortunately the Money Market people's service has not improved at all.