Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | centurion | COUNTRY | South Africa |
| TIME / DATE | 07:17 Sat 14 Jan | PERSON RESPONSIBLE | Leon |
| CUSTOMER | grahamish | View all reports by user |
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1
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 11 Jan | ||
| HEADLINE | The branch Manager being disrespectful |
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| On the 11th of January I was in Checkers centurion lifestyle center I was getting stuff for my birthday and most of the staff members were helpful. Although, while one of the workers were helping me to find a product the apparent branch manager went of on her for not having done what he told her to do. I just stood there astonished. The second indecent happened at the till points. There was a person (not in uniform) paying for bread and he came and told her she has to move up for "the customer", I suggested to her to pay before me seeing she only had a bread to pay and my trolley was full. I left my trolley right where it was and walked out to do my shopping at P&P. | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 16:57:24 | Mon 16 Jan 12 |
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Hello grahamish, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in one of our stores. On behalf of the Checkers supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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