Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Lebowakgomo | COUNTRY | South Africa |
| TIME / DATE | 10:59 Wed 28 Dec | PERSON RESPONSIBLE | Daniel Kekana |
| CUSTOMER | gabs | View all reports by user |
 6
17
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 28 Dec | ||
| HEADLINE | Staff has no resoect for customers |
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| On the 26th of December I went to Shoprite to pick up a few items, the shop was dirty and overcrowded, because I had no choice since it's the only supermarket in the area, I had to stand in a long queue, just when it was our turn to pay, a Shoprite employee can in front of us to pay for his own goods without any apology, the next thing the meat market manager also came to withdraw money, that's when I protestest they must join the queue like everybody else. Because they work for Shoprite do the think they are superior to their customers, what do the take us for? Are they taking advantage because most people who shop there don't know their rights as customers? | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 16:02:33 | Wed 28 Dec 11 |
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Hello gabs, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Lebowakgomo store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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