Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Kempton park next to Civ... | COUNTRY | South Africa |
| TIME / DATE | 21:02 Tue 24 Jan | PERSON RESPONSIBLE | Sibongile Branch Manager |
| CUSTOMER | oupam | View all reports by user |
 0
10
|
| PROBLEM | Damaged Goods |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Shoprite refuse to change damaged Huggies nappies |
||
|
Halo Peter, Iam very dissapointed about the service I received from Shoprite, I purchase Huggies nappies Jumbo pack when using them I noticed that there a few that were damaged then I returned the whole pack and was told by Sibongile that they cannot exchange them because I have used some of the nappies, then I explained that I was not told by Shoprite to check all 68 nappies before using them, after some argument this bully lady decided to give me 34 nappies which is not what I initially purchased and not what is on my receipt I am very dissapointed after so many years of being a loyal shoprite customer. I drove all the way from Midrand using my own petrol(expensive) trying to rectify this situation but only to e treated so cheaply. I would like Shoprite to give me my money back or give m what I initially bought from them plus my fuel, ASAP, I AM VERY DISSAPOINTED REFUND ME AND I WILL GO SPEND MY MONEY SOMEWHERE ELSE WHERE I WILL BE RESPECTED AND BE TREATED LIKE THE ONLY CUSTOMER. |
|||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 11:23:28 | Wed 25 Jan 12 |
|
Hello oupam, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in one of our stores. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
|||
Relevant content (Last 5 Damaged Goods Problems)
 |
|||
|
|
|||
|
|
|||
 |
|||
|
|
(( • )) Supplier's response |
Facebook Application
