Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Castleview, Germiston, S... | COUNTRY | South Africa |
| TIME / DATE | 20:11 Thu 26 Jan | PERSON RESPONSIBLE | Mr Jannie |
| CUSTOMER | Ashley.hira | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | Selling numerous expired products, Bad Attitude |
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| Today (26/01/2012) I went to my local OK Grocer at Stone Arch Shopping centre and purchased the BOB Martin Dog Spot treatment only to get home and realize that the product had expired in 2010!!! When I returned to the store, I spoke to Joseph and went to check for a replacement product where together we found that not only were the BOB Martin products expired but numerous other dog products such as Pulvex etc etc also expired. Joseph then got the Store manger (Jannie) to speak to me who had a terrible attitude, who didnt apologize, or take any responsibility for the mishap, and he also refused to listen to me and told me that I shouldnt give him a sermon, when i told him that the merchandisers should atleast check all the products expiry dates. He instead told me that he will get hold of the supplier and there is nothing else he can do, and there is over 4000 products and they cannot check all the expiry dates. While waiting for my refund we also found that human food products such as baking powder had also expired months ago, when this was brought to his attention his attitude got worse and more sarcastic. The consequences if used would have been terrible for the dogs and humans! | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 13:06:54 | Fri 27 Jan 12 |
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Hello Ashley.hira, The OK Grocer is a franchise store owned and managed by an independent franchisee. Kindly contact the owner directly for assistance. Kind regards Annie Akkers |
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