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 Shoprite Complaint

SUPPLIER

Shoprite

INDUSTRY Retail
BRANCH / AREA Pier 14 COUNTRY South Africa
TIME / DATE 22:29 Sun 5 Feb PERSON RESPONSIBLE Butchery
CUSTOMER jekeqa View all reports by user
14 
30 
PROBLEM

Hygiene

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INCIDENT Sun 5 Feb
HEADLINE

Rotten wors

What is it with you people selling old or expired stock? We bought an econo bulk B/Wors on Saturday the 4th of February. To tell you the truth, we couldn't finish the wors, due to the bad taste and smell. The smell is so unpleasant even the neighbor could smell it across the road. We had to throw the **** meat away. Our LAST cent gone into the dustbin.

I have a 2 year old son, due to this rotten Wors, his tummy has been runny the whole of today (Sunday the 5th of February) due to this most of his nappies went to waste, if you sold fresh products, none of this would've happened. If this wors wasn't old, then you make your "econo wors" using expired meat. You always promise of good quality products, so keep to that promise. You mustn't play with the health of your customers like this.

I am truly disappointed in you.
SUPPLIER'S RESPONSE Shoprite Time and Date 15:24:59 | Wed 8 Feb 12
Hello jekeqa,

Thank you for your e-mail in which you brought to our attention the bad experience you had with the wors you purchased.

The details of your experience was forwarded to the relevant manager, who will launch an investigation and contact you shortly.

Regards

Rica de Vos

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