Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | dobsonville | COUNTRY | South Africa |
| TIME / DATE | 22:09 Wed 4 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | stann047 | View all reports by user |
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6
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| PROBLEM | Damaged Goods |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | Rotten goods from shoprite |
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Today at 15:00 I sent someone to go and buy babreque chicken at Shoprite in Dobsonville. To my suprise I just sat down now and we were about to eat only to find that the whole chicken is rotten and has this terrible stench! What are the people at Shoprite thinking? Why are we subjected to eat rotten food? Which person whose supposed to be assuring quality control in that branch because clearly they are not doing their job. Shoprite promises the world superior qualaity products and services or is it just a lie? Well i have the proof now thanks to this rotten chicken. We have to start cooking now at this late hour (20:36). Please whoever is involved in that shop sort this out asap because right now your sitting at your house with a full stomach whilst were hungry here. Ive never been so disappointed in my entire life!!! |
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| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 09:01:40 | Thu 5 Jan 12 |
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Hello stann047, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Dobsonville store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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