Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | end street - jhb | COUNTRY | South Africa |
| TIME / DATE | 11:56 Tue 17 Jan | PERSON RESPONSIBLE | THE MANAGER |
| CUSTOMER | tshele m | View all reports by user |
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| PROBLEM | Expiry Date |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | rotten fruits |
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Shoprite is selling rotten fruits especially the packaged ones. Yesterday they had watermelon and spanspek with a SELL BY DATE 15.01.2012. The spanspek was literally black and soggy. The watermelon was turning brownish and they still charge full price. The packed apples and bananas were also rotten, lloking so poisonous. I approached the manager CASWELL, who told me he was not aware of all these rotten goods.....WOW...How often do they check their stock??? I DEMAND AN ANSWER!!! |
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| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 15:35:11 | Tue 17 Jan 12 |
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Hello tshele m, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our End Street store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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