Shoprite Conversion
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Rgeway | COUNTRY | South Africa |
| TIME / DATE | 12:26 Thu 5 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | spice | View all reports by user |
 10
 3
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| PROBLEM | Hygiene |
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| INCIDENT | Tue 3 Jan | ||
| HEADLINE | Poor Hygiene / Qualty Control Practice and Prducts |
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I have to express my disgust t the poor hygiene conditions at Shoprite Ridgeway. Early this week I went to the store to get some veg and fruit only to find produce that was close to rotting. A pack of bananas that I had taken I had to return just as I was to pay because I discovered it had mould. Most annoying is that this is not the first time I found such terrible hygiene conditions, the last time I went to the extent of taking a photo and forwarding it to the contacts on their website because the crushed garlic was way past its sell by date with mould. Even though this is the closest shop to where I stay I'd much rather drive to Spar or Pick and Pay because this is unacceptable. Through being inquisitive I took some time to observe other Shoprite stores and the conditions were the same if not worse, while in East London I went to the one in the CBD and there was a terrible stench inside the shop. This is totally unacceptable. |
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| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 16:31:55 | Thu 5 Jan 12 |
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Hello spice, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Ridgeway store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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| CUSTOMER'S FEEDBACK | spice | Time and Date | 16:38:51 | Mon 20 Feb 12 |
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Over the Moon:
I was extremely impressed with the handling of my feedback, Mr. Gert Boshoff called me. He explained he personally undertook a site inspection which confirmed the authenticity of my complaint and he put remedial actions to resolve it. I also went to the store after this call and confirmed that the conditions had improved. I hope from now on a proactive approach is addopted so as to ensure that such problems are addressed before they happen |
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(( • )) Supplier's response | ||
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