Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Rocklands Mitchells plain | COUNTRY | South Africa |
| TIME / DATE | 22:34 Fri 30 Dec | PERSON RESPONSIBLE | Mr Vester |
| CUSTOMER | roy240677 | View all reports by user |
 4
11
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| PROBLEM | Bad Attitude |
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| INCIDENT | Fri 30 Dec | ||
| HEADLINE | Pathetic service at Shoprite yet again |
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| This afternoon my wife and myself went to shoprite to pay our utilities at the money market. When getting to the cashier to pay my bills I was immediately told by the cashier to hold it. I then looked at the cashier and then realized she was involved in her own conversation. When stating the amounts I wanted to pay on each bill I was again rudely told to just wait. Shoprite, your service is truly pathetic. If only there were more people in Mitchell's plain knowing about hellopeter maybe they would close that branch as most of the staff that works there have no way of dealing with people let alone customer relations. Shoprite take a hint from your big brother CHECKERS on how things need to be done. | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 15:03:37 | Tue 3 Jan 12 |
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Hello roy240677, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Rocklands store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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