Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | NEWLANDS | COUNTRY | South Africa |
| TIME / DATE | 12:38 Mon 23 Jan | PERSON RESPONSIBLE | MERCHANDISER/STORE MA... |
| CUSTOMER | urshie06 | View all reports by user |
 2
7
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| PROBLEM | Goods |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | NO CONCERN FOR PEOPLES HEALTH |
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| I went to Shoprite on the 20/01/2012 to buy the Ultra mel dessert (caramel flavour), not noticing the expiry date. When I opened it on Saturday 21/01/2012, I noticed that it looked and smelled kind of funny, so I checked the expiry date which was 17/01/2012. Yes, I agree it was my fault that I should have checked the expiry date before purchasing the dessert but surely this stock should have been taken from the shelf on 16/01/2012 already. My husband took it back yesterday and they refunded our money but my complaint is that the shelves of dairy products should be checked daily and expired stock should be removed and replenished with new stock. If this isn't being done, this could seriously affect peoples health, not everybody checks their expiry dates on the dairy goods that they buy. And if someone eats the product and becomes ill, then Shoprite can be held liable for selling expired stock and also could be sued for food poisoning etc. | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 14:45:09 | Mon 23 Jan 12 |
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Hello urshie06, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Newlands store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering quality products and superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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