Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | kaalfontein | COUNTRY | South Africa |
| TIME / DATE | 09:18 Tue 31 Jan | PERSON RESPONSIBLE | xoliswa |
| CUSTOMER | the rock | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 28 Jan | ||
| HEADLINE | insulted |
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yesterday i went to shoprite in money market area to transfer money,xoliswa after helping me she put my particulars(i.d,change and slip)aside and contnued to sort her cash register,after four minutes i politely asked her to give me my particulars since she is been long done with me but to my horror she told me how fithy,sex deprived and stressed out iam.is she saying this tome because iam black?or because she is not properly trained?is she aware that if she keeps upsetting everyone the shop will eventually close down?iam disappointed to say the least about the service i received from your shop if there was any.something needs to be done(training)about xoliswa before it is too late.management must come back to me as a matter of urgency otherwise i will go another route to complain about the shocking treatment |
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| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 09:47:07 | Thu 2 Feb 12 |
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Hello the rock, Thank you for visiting the Hellopeter website to bring to our attention your disappointment with an incident which occurred at Shoprite Kraaifontein. It is disconcerting to hear of your negative experience and we are grateful to you for affording us the opportunity to resolve this matter. As a customer driven business, Shoprite/Checkers realises the importance of offering quality products and superior service in a customer-friendly environment. The matter will therefore be reported to the Divisional Manager of the Western Cape Division, in order for a thorough investigation to be launched and for the necessary corrective actions to be put in place to prevent a recurrence of such an incident. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we continuously strive to improve the overall shopping experience of our customers. Kind regards, Annie Akkers |
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