Shoprite Complaint
 SUPPLIER |
Shoprite |
 INDUSTRY |
Retail |
| BRANCH / AREA | Valhalla | COUNTRY | South Africa |
| TIME / DATE | 15:51 Wed 18 Jan | PERSON RESPONSIBLE | Floor staff |
| CUSTOMER | leeann121 | View all reports by user |
 0
3
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Insensitive staff |
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| My special needs little boy has been knocked over by the staff in Shoprite 3 or 4 times. In December, he actually landed on his stomach. I have complained numerous times, as the staff do not look where they are walking but the problem is not resolved. Strange that the customers can be sensitive but not the people whose salaries I am helping pay! I have spoken to customer service, she asked me if I was happy with the service. I said no and she said, "oh ok", and walked away. The managers are so busy chatting to each other and their friends, they look at you blankly when you attempt to complain. I am more than fed up with their total disregard for other people. | |||
| SUPPLIER'S RESPONSE | Shoprite | Time and Date | 10:23:10 | Thu 19 Jan 12 |
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Hello leeann121, Thank you for visiting the Hellopeter website to bring to our attention that you have had an unpleasant experience in our Valhalla store. On behalf of the Shoprite supermarket chain, I would like to apologise for the bad service you received. As a customer driven business, Shoprite realises the importance of offering superior service in a customer-friendly environment. Therefore, the matter will be reported to the Divisional Manager in charge of this store, in order for a thorough investigation to be launched and for the necessary corrective actions to be put into place to prevent a recurrence of such an incident. We will be in contact with you shortly regarding the outcome thereof. We thank you for taking the time and effort to communicate with us. It is only with the help of customers such as yourself that we can strive to improve the overall shopping experience of our customers. Kind regards, Amanda du Preez |
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